Selling Skills

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Selling Skills Training

Duration: 1  day

In today’s challenging times more and more businesses are focusing on sales in order to win more new customers and generate much needed revenue. This interactive selling skills course will enable all those who attend to acquire the necessary skills in order to successfully make a sale.
Appointment setting
  • Telephone Do’s and Don’ts
  • Telephone communication model
  • Creating the correct manner, attitude and approach
  • The importance of preparation
  • Gaining the customers attention
Getting the meeting off to a good start
  • Building trust and rapport
  • Understanding the impact of face to face communication
  • The psychology of buying
  • Recognising buying motives
  • Benefits of positive words and phrases
Understanding customer needs
  • Understanding different questioning types
  • Listening to understand
  • Questions that builds trust
  • Listening and Questioning tips
  • The importance of summarising
Delivering the value proposition
  • The principle of selling
  • Delivering features and benefits
  • The importance of link phrases
Closing the sale
  • Delivering cost confidently
  • Knowing when to close
  • Different closing types
  • Overcoming objections
  • Making the sale stick
  • The importance of following up