Management Skills

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Introduction to Management Skills Training

Duration: 1 – 2 day – TBC after delegates’ requirements are assessed

What Makes a Good Manager?
  • Management definitions
  • Management and leadership styles
  • Management roles and responsibilities
  • Characteristics of an effective manager
  • Using the appropriate style depending on the individual, the team and the task
  • Building a positive self-image
  • Developing your management style
Leadership Skills and Performance Management
  • The performance management process
  • SMART performance objectives
  • Goal setting
  • Involving the team
  • Delegating tasks effectively
  • Monitoring results
Effective Communication for Managers
  • What, Why, Who, When, How
  • Managing Meetings
  • Rapport Building
  • Communication – Visual, Auditory, Kinaesthetic
  • Non-verbal communication
  • Listening skills
  • Questioning skills
  • Types of behaviour – aggressive, assertive, defensive
  • Handling difficult people
  • Giving feedback
Effective Motivation
  • Why motivate?
  • Motivational theories
  • Basic and higher needs
  • How to get the best out of your team
  • Relating goals and needs to motivators
  • Conducting effective appraisals
  • Key appraisal skills
Introduction to Coaching
  • Coaching for performance
  • Identifying training needs