Management Skills
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Introduction to Management Skills Training
Duration: 1 – 2 day – TBC after delegates’ requirements are assessed
What Makes a Good Manager?
- Management definitions
- Management and leadership styles
- Management roles and responsibilities
- Characteristics of an effective manager
- Using the appropriate style depending on the individual, the team and the task
- Building a positive self-image
- Developing your management style
Leadership Skills and Performance Management
- The performance management process
- SMART performance objectives
- Goal setting
- Involving the team
- Delegating tasks effectively
- Monitoring results
Effective Communication for Managers
- What, Why, Who, When, How
- Managing Meetings
- Rapport Building
- Communication – Visual, Auditory, Kinaesthetic
- Non-verbal communication
- Listening skills
- Questioning skills
- Types of behaviour – aggressive, assertive, defensive
- Handling difficult people
- Giving feedback
Effective Motivation
- Why motivate?
- Motivational theories
- Basic and higher needs
- How to get the best out of your team
- Relating goals and needs to motivators
Appraisals
- Conducting effective appraisals
- Key appraisal skills
Introduction to Coaching
- Coaching for performance
- Identifying training needs