Assertiveness Skills
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Assertiveness Skills
Duration: 2.5 hours + Q&A per session
Contents:
- Definition of assertiveness
- Understanding self-confidence and self-esteem
- Identification of rights and entitlements
- Analysis of behavioural types
- Components of assertive behaviour
- Learning to accept compliments
- Learning to say no
- Dealing with passive and aggressive behaviour
Session One
- What are my objectives
- Individual strengths & weaknesses
- Personality traits – good or bad?
- Transactional analysis – the ego-state model
Session Two
- What are my objectives
- Recap on TA
- Body language
- Assertiveness
- Passive versus aggressive versus assertive behaviour
- Passive aggression
- The communication process