NOVA-IT Limited Privacy Policy

This Privacy Policy relates to our use of any personal information we collect from you via the following:

• nova-it.co.uk
• email
• phone

Description of processing

The following is a description of the way this organisation processes personal information:

• We process personal information to enable us to provide IT training, support & consultancy services.

We process information relevant to the above description of processing. This may include:

• personal details
• goods and services provided

We process personal information about:

• customers and clients
• suppliers
• professional advisers and consultants

What we do with this data
We sometimes need to share the personal information we process with the individual them self to maintain accuracy.
Information is processed for consultancy and advisory services that are offered. For this reason, the information processed may include name, contact details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, and service providers of NOVA-IT Limited.

How long we keep your data
We will only retain your personal data for as long as is needed.
In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.

Where your data is processed and stored
We will store your personal data on Microsoft OneDrive cloud-based servers. As such your personal data will be subject to technical and organisation safeguards.

Data security
We have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your rights
In line with the GDPR regulations, you have the below rights.
You have the right to request:

• information about how your personal data is processed
• a copy of that personal data
• that anything inaccurate in your personal data is corrected immediately

You can also:

• raise an objection about how your personal data is processed
• request that your personal data is erased if there is no longer a justification for it
• ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, please contact admin@nova-it.co.uk

To make a complaint

If you feel we have been intrusive to your privacy or misused your data you have the right to complain to the https://ico.org.uk/make-a-complaint/ We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Contact details
We are registered in England and Wales under registration number 09832142, and our registered office is at 135/137, Station Road, London, United Kingdom, E4 6AG.
You can contact us:
(a)    using our website contact form:  www.nova-it.co.uk
(c)    by telephone, on +44 (0)20 3724 7101; or
(d)    by email, using enquiries@nova-it.co.uk

Changes to this policy
We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. Historic versions of amended privacy policies are available on request.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Last Updated: 01-Jun-2022